Refund policy

Pre-Order Smock – No Refund Policy

All smocks purchased on a pre-order basis are made specifically to order. By placing a pre-order, you acknowledge and agree to the following terms:

- No Refunds or Cancellations: Once your pre-order has been placed, it cannot be cancelled, refunded, or exchanged. This includes changes of mind or incorrect sizing selections.

- Made-to-Order Commitment: Pre-order items are produced based on confirmed orders, which means materials and production are allocated immediately after purchase.

- Delivery Timeframes: Estimated dispatch and delivery dates are provided as a guideline only. While we aim to meet these timelines, delays may occur due to production or supply factors beyond our control. Such delays do not qualify for a refund.

By completing your purchase, you confirm that you have read and accepted this no refund policy for all pre-order smocks.

If you have any questions before ordering, please contact us—we’re happy to help ensure you choose the right item.

Bows – Returns, Refunds & Exchanges Policy

Damages & Issues  
Please check your order as soon as it arrives. If your item is faulty, damaged, or you have received the wrong product, contact us immediately so we can review the issue and resolve it as quickly as possible.

Non-Returnable Items  
We do not accept returns on sale items or gift cards.

Exchanges  
We do not offer exchanges on any items.

Refunds  
If a return is approved, we will notify you once your item has been received and inspected. Approved refunds will be processed back to your original payment method within 10 business days. Please note that your bank or card provider may take additional time to complete the transaction.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at bowandco.x@gmail.com or via our social media pages.